11/4/2023 0 Comments Secrets costa rica![]() Fitness trainers wear masks and sanitize all equipment immediately after use. Additional sanitizing and cleaning schedules are in place to provide deep cleaning for machines. Disinfectants are used to sanitize the area during regularly scheduled cleaning times throughout the day. This includes items like ping-pong equipment and tables, basketballs, volleyballs, tennis rackets, and non-motorized water sports equipment. Sanitation of sports equipment occurs between use and prior to use by any guest. Beach and pool loungers are placed with proper distance between them, and waiters, pool and beach butlers offer sanitizing gel to guests prior to handling beverages. Sanitizing gel is available throughout the resort in all common areas, including outside elevators, and staff circulate throughout these areas offering sanitizing gel to guests. Frequent cleaning with disinfectants takes place in high touch areas like staircases and elevators. Restrooms are sanitized and disinfected before and after operating hours and stocked with hand sanitizing gel. SANITATION THROUGHOUT THE RESORT Increased sanitation activity is in place for all areas with high human contact throughout operating hours, including public areas that receive hourly thorough cleaning and disinfecting throughout the day. To provide additional sanitation, the television remote control, in-room tablet, amenities kit, and extra blankets and pillows are all pre-sanitized and presented in vacuum-sealed packaging. An overview with details of all cleansing and sanitizing processes in guest rooms, front of house areas and back of house areas is provided in printouts, on in-room tablets and on the resort TV channel, which also include video of sanitizing protocols and hygiene tips. Additionally, all rooms include a pocket size gel sanitizer as part of the amenities package. ![]() ROOM CLEANING PROCEDURES Each guest will find a door hanger with the Cristal International Standards® RoomCheck badge on the door handle when arriving at their room, indicating that the room was cleaned following the Cristal International Standards® room cleaning process. At check-in, the receptionist cleans the desk area with a sanitizing formula between guests and prior to each check-in process and applies hand-sanitation gel. All luggage carts are also disinfected prior to and between uses. Guide guests who present symptoms upon arrival to an isolation area in which they may consult with the resort’s on-site physician. Allow guests to complete a health declaration form, confirming virus-free wellbeing. Review guest travel records for the past 14 days to avoid travel from hot spots. Additionally, lobby-area Hygiene Check-In Stations are established to: Check guest temperature with a thermal scanner or pistol thermometer, both for those checking in and those returning from off-site activity. Our protocols begin the moment you start planning a vacation to the time you return home! CHECK IN At the lobby entrance, all arrivals are offered alcohol-based hand sanitizer and, within the lobby area, cleaning with high-grade disinfectants occurs every hour. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Please excuse any formatting issues.Īs we prepare to welcome you back to our beautiful beachfront resorts, we’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. ![]() This information is automatically shown here when we receive it.
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